ProductHopeProductHope

Mastercard

Specialist, Product Management

📍 Gurugram, Indiaonsite2–4 yrsFintech / Payments

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Responsibilities

  • Support product operations and enhancement workstreams for Mastercard Intelligence Center products.
  • Own go-to-market planning, user onboarding, upkeep, maintenance, feedback collection, and usage reporting.
  • Automate recurring processes and simplify feedback/reporting workflows using AI agents and AI-based workflows.
  • Prioritize features, run sprint planning and backlog reviews, and contribute to quarterly feature prioritization.
  • Partner with engineering, regional product teams, sales, marketing, UX, and other stakeholders to deliver enhancements.
  • Monitor product performance metrics, manage JIRA tickets, and support bug resolution and product support requests.

Required Skills

Product management experienceAgile product managementAnalytical productsBusiness intelligence solutionsJiraConfluenceMS OfficeSQL (basic)Strong written and verbal communicationStakeholder managementCross-functional collaborationUser feedback gatheringUX collaborationProduct operationsAI agentic workflowsPrompt writingCo-pilot tools (GitHub Copilot, Microsoft Copilot)

Nice to Have

Financial services experienceData scienceData engineeringProject managementExperience presenting to customersCompetitive analysisSelf-service analytics domain knowledge

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