Amazon
Senior Product Manager – Technical
📍 Hyderabad, IndiaCustomer Experience Technology
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Get your AI match score →Responsibilities
- Own the end-to-end associate experience for a designated channel or workstream, driving quality, reliability, and continuous improvement.
- Manage escalations and backlog prioritization to deliver the most impactful improvements efficiently.
- Partner with engineering, design, and operations teams to deliver seamless feature integrations.
- Advocate for the workstream in cross-functional forums and ensure platform capabilities meet channel-specific requirements.
- Balance short-term operational needs with long-term strategic goals and future innovation.
Required Skills
Product roadmap strategy and definitionFeature delivery and product tradeoff managementTechnical product managementExperience contributing to engineering discussions on technology decisions and strategyManaging online services or technical productsExecutive-level prioritization and stakeholder advocacyCross-functional collaboration with engineering, design, and operations
Nice to Have
Building and driving adoption of new toolsPlatform migrationsWorkflow modernization initiativesWorking across engineering, operations, and business stakeholders
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