Amazon
Product Manager, Customer Experience Improvement
📍 Bengaluru3+ yrsE-commerce / Customer Experience
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Get your AI match score →Responsibilities
- Own and execute key initiatives on the India CXI roadmap.
- Analyze customer friction data to identify improvement opportunities and build business cases.
- Partner with product, technology, and cross-functional stakeholders to drive execution and alignment.
- Build and maintain dashboards, tools, and mechanisms that track customer impact and defect elimination.
- Use data-driven approaches to detect issues, surface customer pain points, and recommend actions.
- Present insights to managers and senior stakeholders to support prioritization and decision-making.
Required Skills
3+ years of product management experienceExperience managing technical products or online servicesExperience leading cross-functional teams to deliver major new products or servicesStrong analytical skillsGood judgmentData analysisStakeholder managementTechnical communicationPrioritization and multi-workstream managementSQLVBA
Nice to Have
Advanced SQLAdvanced VBACost/benefit analysisBusiness case developmentAI tools for productivity and decision-makingExperience with dashboards and operational metrics
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