Scapia
Product Lead - CX
📍 Bengaluru8+ yrsFinTech / TravelTech
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Get your AI match score →Responsibilities
- Own the service experience end to end across Scapia’s business lines and channels.
- Design and ship AI-native service experiences and AI agents that resolve customer issues.
- Build AI-native tools that superpower associates and improve human touchpoints.
- Create a Voice of Customer engine that turns feedback into product and operational action.
- Identify customer issues proactively and solve them before customers raise them.
- Co-own the CX P&L and design solutions that scale efficiently as the business grows.
Required Skills
Product management experienceExperience owning large, complex products or product areasConsumer-first product thinkingOperational excellenceWorkflow analysis and simplificationPractical understanding of AI/LLMsProduct senseAnalytical rigorComfort operating in ambiguityStakeholder managementInfluencing cross-functional teams
Nice to Have
Experience managing and mentoring PMs
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