ProductHopeProductHope

Mastercard

Manager, Product Management, Product Resilience

📍 Pune5–8 yrsFinTech / Payments

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Responsibilities

  • Own product management execution for Mastercard Cross-Border Services and support customer success.
  • Work with implementation, solution architecture, customer configuration, support, engineering, and network product teams to deliver solutions.
  • Draft business requirements and drive product and project readiness for new features and functionalities.
  • Lead issue logging, tracking, governance, and progress reporting to resolve customer friction quickly.
  • Define product requirements, prioritize enhancements, and build the product roadmap using Aha.
  • Act as a subject matter expert and train internal stakeholders and regional partners on the product.

Required Skills

Cross-border payments subject matter expertiseProduct managementBusiness analysisProblem solvingStakeholder managementRoadmappingAhaSWIFT formatsUser journeysFX managementCompliancePayment schemes and ecosystemsRTPACHWiresExcellent communication skillsOrganization skillsDetail orientation

Nice to Have

Deep knowledge of domestic and cross-border payment flowsExperience with product enhancementsTechnical product managementExperience working across multiple time zonesKnowledge of Studio and P&E partnership principles

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