Acko
Head of Product – Claims & Customer Experience
📍 Bengaluru15+ yrsInsurTech
See how well you match this role
Upload your resume once. ProductHope scores every PM job against your real experience — so you know which roles are worth your time.
Get your AI match score →Responsibilities
- Define the long-term product vision and strategy for the Claims & Customer Experience platform.
- Build and own products across customer claims journeys, claims decisioning, workflow orchestration, partner ecosystems, and automation.
- Lead the transformation of claims into an AI-native operating model using proprietary claims data and imagery.
- Own the end-to-end claims experience from claim initiation through settlement and continuously improve the journey.
- Partner with operations, engineering, design, and data science to identify friction, validate hypotheses, and scale through technology.
- Build and lead a high-performing Product and Customer Experience organization and develop platform-oriented leaders.
Required Skills
15+ years of product leadership experienceExperience building and leading Product organizationsExperience owning large-scale customer-facing or operational platformsTrack record of building technology-enabled products that transformed business outcomesCross-functional leadership across Product, Engineering, and DesignStrong understanding of AIData productsPlatform thinkingExperience working with operations-intensive businesses
Nice to Have
Computer visionClaims automationFraud detectionInsurance domain experienceOperations-intensive business experience
Curated by ProductHope — the #1 job board for Product Managers in India